IP telephony refers to any phone system that uses an internet connection to send and receive voice data. Unlike a regular telephone that uses landlines to transmit analog signals.
Analog & Digital Telephony
Well, that depends on what you want to get out of your phone system. Analog systems are simple and have little room for expansion down the road. That makes them ideal for smaller businesses.
Fixed Cellular Terminal
There is a good chance that their enterprise PBX dialed through an FCT. A Fixed Cellular Terminal is a device that allows the enterprise PBX to make/receive calls over the GSM/CDMA networks.
Computer Detailed Recording
A call detail record relays critical metadata about how and when your business phone system is being used. A call detail record (CDR) provides detailed information about calls made over a phone service.
Real-Time Call Monitoring
Use the call monitoring feature to evaluate agent performance quickly and maintain high standards for your call center. Conduct training sessions and offer effective coaching by joining conversations in real-time.
Companies use invoice and billing software to create and send invoices to customers to request payment for the products and services they deliver. By using this type of software, companies can reduce the time and effort.
Call Center Solutions
A call center solution enables the company to handle customer interactions. Traditionally, call center customer service solutions have been equated with only voice interactions.